Skills Of A Customer Service Representative

Skills Of A Customer Service Representative. Job Description: Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. You likely already possess many of.

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Job Description: Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. These are four of the most valuable lessons I've learned in my time as a customer support representative, and they have all helped me improve my people skills. A good customer service agent must be able to communicate fluently in the language of the people.

So, what does a customer service representative do?

Customer Service Representatives provide the customers of an organization with guidance and information.

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They can also be useful when following up after an initial Related: Learn About Being a Customer Service Representative. Speaking - Talking to others to convey information effectively. Working as a customer service representative also develops a huge amount of soft skills.